Backwater Hat Co Privacy Policy

Last updated: March 8, 2026

This Privacy Policy applies to Backwater Hat Co and its website https://backwaterhatco.com.

Backwater Hat Co ("we", "our", or "us") owns and operates https://backwaterhatco.com and is responsible for the collection, use, and protection of your personal information.

Backwater Hat Co operates this store and website, including all related information, content, features, tools, products, and services in order to provide you with a curated shopping experience (the "Services"). Backwater Hat Co is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise interact with our Services.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described.

Personal Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you.

We may collect the following categories of personal information:

Contact details including your name, billing address, shipping address, phone number, and email address.

Financial information including payment method details, transaction records, and payment confirmations.

Account information including login details, preferences, and account settings.

Transaction information including purchases, returns, exchanges, and browsing behavior.

Communications including messages you send to us for support or inquiries.

Device information including IP address, browser type, device type, and connection data.

Usage information including how you interact with our website and services.

How We Collect Information

We collect information:

Directly from you when you place an order, create an account, or contact us.

Automatically through cookies, tracking technologies, and your interaction with our website.

From service providers such as payment processors, analytics providers, and fulfillment services.

How We Use Your Information

We use your personal information to:

Process and fulfill orders, including payments and shipping.

Provide customer support and respond to inquiries.

Improve our website, products, and services.

Send marketing and promotional communications.

Detect and prevent fraud, unauthorized transactions, and abuse.

Comply with legal obligations and enforce our policies.

Fraud Prevention and Verification

To protect our business and customers, Backwater Hat Co may collect and use technical and behavioral data for fraud prevention and verification purposes.

This may include IP address, device type, browser information, location data, and interaction behavior on our website.

High value or flagged orders may require additional verification before processing. Orders may be held until verification is completed.

Sharing Your Information

We may share your personal information with:

Shopify and its infrastructure to operate our store.

Payment processors to securely handle transactions.

Shipping and fulfillment providers to deliver your orders.

Marketing and analytics partners to improve advertising and performance.

Legal authorities when required by law.

We do not sell your personal information.

Shopify and Third Parties

Our store is hosted by Shopify. Shopify processes data as necessary to operate the platform.

For more information, you can review Shopify’s privacy policy at https://privacy.shopify.com.

Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze traffic, and provide relevant advertising.

You can control cookie preferences through your browser settings.

Your Rights

Depending on your location, you may have the right to:

Access your personal data.

Request correction or deletion of your data.

Opt out of marketing communications.

Request a copy of your data.

To exercise these rights, contact us at backwaterhatco@gmail.com.

Data Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Security

We take reasonable measures to protect your information. However, no system is completely secure.

Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

Backwater Hat Co
1814A Poolside Lane
Frederick, MD 21701
United States

Email: backwaterhatco@gmail.com
Phone: 240-274-4238