Refund Policy

Backwater Refund Policy

At Backwater, our hats are handcrafted in house by our team. 🧢🔥 Because each hat is individually made with care, refunds are handled on a case by case basis. If there is an issue with your hat, we will always review the situation and do our best to make it right. ✔️🤝 Please reach out so we can look into the problem and correct anything on our end.

Clothing and apparel items are produced through our print on demand partner Ninja POD. 👕⚙️ These pieces are created specifically for you once your order is placed. Apparel is non refundable unless there is a clear production error from Ninja POD.

A POD error includes
Incorrect item received 📦
Incorrect size shipped compared to the order 📏
Printing mistakes 🎨
Damage during production 💥

If you experience any of these issues, please contact us within 7 days of delivery and include clear photos of the problem. 📸🗓️ We will work with Ninja POD to arrange a replacement or a refund when appropriate.

We appreciate your understanding and your support of Backwater. 🙏🌾 Our goal is to take care of every customer with honesty, fairness, and the level of service expected from a small American brand. 🇺🇸💚